FREE SHIPPING FOR U.S. ORDERS

SUPPORT, SHIPPING & WARRANTY

NEED HELP?

Send us an email (support@thestingertools.com) for questions.

SHIPPING

Products are shipped via DHL service for worldwide. All International orders are shipped from our International warehouse in China by DHL Express. For Taiwan and Hong Kong, we use SF Express.
We do NOT charge import fees for international orders and every country has different policies and charges that you have to pay to get your products delivered. These charges are NOT covered in the sale price or the shipping cost.  Please contact your local government about these fees before you order since we do NOT offer refunds if you decline to pay. By submitting your order, you will be considered to accept this policy.

 

OUR WARRANTY

We provide a 1-year warranty on all of our products.

OUR WARRANTY: If your product fails due to defects in material or workmanship, we’ll repair or replace it at no cost to you. Simply contact us by email at support@carryspeed.com to make arrangements. Repair or replacement due to an accident, improper care, or negligence, will be performed at a reasonable charge. This warranty excludes all claims to any incidental or consequential loss to personal property such as camera equipment carried by our product, the implied warranties of merchantability and fitness for a particular purpose, and any other implied warranties.

Warranty Registration Form

For your protection, please complete the following form. By doing so, your product will be officially registered with ZTYLUS. The additional information will help us to provide better products and services to meet your needs.

By registering below, you will receive:
1. One year manufacturer's limited warranty on your purchased product.
2. You will get the latest updates on our new products.
3. Get special offers, promotions and loyalty discounts for our products.

* By entering your email address, you agree to receive emails from Ztylus and/or trusted third parties containing promotions and other special offers.

Warranty Registration Form

 

RETURNS

1. We accept return within 14 days starting from the date the item is delivered. All returned items must be in new condition, in their original box and must include all accessories. We can only refund the original purchase price. Shipping and handling fees are non-refundable. If all conditions are not met, we reserve the right to refuse the return or to charge a minimum 15% restocking fee. 

2.We accept return over 14 days but within 30 days starting from the date the item is delivered. All returned items must be in new condition, in their original box and must include all accessories. We can only refund the original purchase price. Shipping and handling fees are non-refundable. If all conditions are not met, we reserve the right to refuse the return or to charge a minimum 30% restocking fee. 

3.We will NOT accept the return after 30 days starting from the date the item is delivered. 

4.The refund will be issued in the same original purchase price. International customers refund value might change due to foreign fees and currency changed; check your bank for more information.

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