Help Center

USA domestic Orders:
FREE SHIPPING USA Domestic

International Orders:
Countries in Asia: $15.
All other countries: $25.

For USA Domestic Shipping

• All USA Domestic orders usually takes 1-3 business days to process your order. It will take approximately 3-10 business days for delivery by UPS or USPS.
• Please put your phone number into the NOTES when making payment via PayPal.
• Customers will receive an order status update via email containing their tracking number once their order has been shipped. It is the customer's responsibility to refer to their tracking number for delivery information.

For International Shipping

• All International orders are shipped from our International warehouse in China by DHL Express. For Taiwan and Hong Kong, we use SF Express.
  
• For International: It usually takes 1-3 business days to process your order. It normally takes approximately 7-18 working days for arrival to International destinations. Some countries like ITALY, SPAIN, and CANADA may take longer due to delays with your local customs service.
  We do NOT ship the item(s) to P.O. Boxes. Please note that we will not be able to ship to following countries due to the current unpredictable situation with custom duties: Bonaire, Sint Eustatius and Saba, Brazil, Chile, China, French Polynesia, Greece, Maldives, Peru, Portugal, Romania, Russia, South Sudan, Tawin or P.O.Box.
• International Buyers MUST indicate your phone number (include country and city code ) when making payment as this is a required information for delivery. Your order will be canceled if you do not provide your phone number within 3 days after placing the order.
• A Phone number is required by the fright companies. Customers from India needs to provide us a copy of Passport, Voter ID or PAN (Permanent Account Number). Orders to Taiwan needs to provide the ID number.
  
• Please put your phone number into the NOTES when making payment via PayPal.
• International orders are shipped from China. Import duties, taxes and other charges might be applied and they are NOT included in the item price or shipping charges. These charges are the buyer's responsibility.
• Please check with your country's customs office to determine what these additional costs will be prior to your purchase.
• These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
• Customers will receive an order status update via email containing their tracking number once their order has been shipped. It is the customer's responsibility to refer to their tracking number for delivery information.

*Order may require a signature.

**Before checkout makes sure the address is correct, we only ship to the address provided. If the shipping information is incorrect, please email us immediately to cancel the order.
If you replace the order as soon as you receive the cancellation confirmation, you’ll keep your spot and your order will not be delayed.
We are unable to make any change if the package has been shipped, and we will not provide a refund due to the incorrect shipping information.

***If you didn’t inform us about the wrong address most likely the product will be back to the sender. If the customer's package is returned due to non-delivery, we will contact the customer and if the customer would like the package reshipped, there will be an additional shipping fee. If a package is non-deliverable due to an error with the carrier, the customer will need to contact their local carrier customer service representative to file a claim. If a customer does not want their package reshipped, the order will be refunded minus the restocking fee. There is no refund available if the package is lost do to the wrong shipping address.

1. We accept return within 30 days starting from the date the item is delivered. All returned items must be in new condition, in their original box and must include all accessories. We can only refund the original purchase price. Shipping and handling fees are non-refundable. If all conditions are not met, we reserve the right to refuse the return or to charge a minimum 15% restocking fee.

2.Please contact our customer service support@thestingertools.com with your invoice and order number for return details before you ship back the product. 
(Please note that customers are responsible for the return shipping fee).

3.We will NOT accept the return after 30 days starting from the date the item is delivered.

4.The refund will be issued in the same original purchase price. International customers refund value might change due to foreign fees and currency changed; check your bank for more information.

*The customer is responsible for additional shipping costs and customs duties if applicable.
If you have any other questions please contact our customer service support@thestingertools.com for further assistance.

• If you received an incomplete order or defective please take a picture of the package, the items, and the packing slip and send an email to our customer service within 48 hours after the delivery for further assistance, otherwise, we won't be able to process your claim.
• If the tracking number shows “delivered”, but you haven’t received the product, make sure the address is correct, look for a notice of attempted to delivery, look around the delivery location for your package, see if someone else accepted the delivery, check your mailbox or wherever else you receive mail, wait out the full 72 hours before contacting us.
  
• All lost packages must be reported within 30 days of your order's ship date. If we are notified of a lost package after this time frame, we will not be able to process your request. 
  
• If the shipping information is incorrect, please email us immediately to cancel the order.
  We will not be able to make any change if the package has been shipped, and we will not provide a refund due to incorrect shipping information.

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We provide Manufacturer's One Year Limited Warranty for all original The Stinger Tools products. All original The Stinger Tools products are warranted to be free from defects in materials and craftsmanship under normal use for a period of one year from the original date of purchase. At the sole discretion of The Stinger Tools, any defective product will be repaired or replaced with the same or an equivalent product. It must be purchased directly from The Stinger Tools or from an authorized reseller to be eligible for and covered under the Manufacturer's One Year Limited Warranty. Your sales receipt from the original The Stinger Tools authorized reseller is required for warranty service.

*The warranty doesn't cover any associated shipping costs.
**The warranty service is restricted to where The Stinger Tools or it's Authorized Distributor originally sold the product.
***The service is not cover the missing part and defective. If you received an incomplete order, please take a picture of the package, the items, and the packing slip and send an email to our customer service within 48 hours after the delivery for further assistance.

Our Manufacturer's One Year Limited Warranty does not cover misuse, accidental damage, or abuse. Any damage caused by alteration to a The Stinger Tools product or by using the The Stinger Tools product for any use other than it’s intended use is not covered under warranty. Damage to any non-The Stinger Tools product is excluded without any limitation. Shipping charges associated with returning any product for warranty service are not covered under the Manufacturer's One Year Limited Warranty.

*For missing part, please claim it to us within 48 hours after the delivery, otherwise, we won't be able to process your claim.

For details, please contact: support@thestingertools.com

For information on becoming a dealer or distributor in your country or for more information on how to become a TheStingerTools dealer, please contact info@thestingertools.com. We would love to hear from you.