FREE SHIPPING ON ALL ORDERS IN THE USA!

SUPPORT, SHIPPING & WARRANTY

NEED HELP?

Send us an email (support@thestingertools.com) for questions.

SHIPPING

Products are shipped via DHL service for worldwide. All International orders are shipped from our International warehouse in China by DHL Express. For Taiwan and Hong Kong, we use SF Express.
We do NOT charge import fees for international orders and every country has different policies and charges that you have to pay to get your products delivered. These charges are NOT covered in the sale price or the shipping cost.  Please contact your local government about these fees before you order since we do NOT offer refunds if you decline to pay. By submitting your order, you will be considered to accept this policy.

 

OUR WARRANTY

We provide a 1-year warranty on all of our products.

If your product fails due to defects in material or workmanship, we’ll repair or replace it at no cost to you. Please note that customers are responsible for the return shipping fee.
Contact us by email at support@thestingertools.com to make arrangements. Repair or replacement due to an accident, improper care, or negligence, will be performed at a reasonable charge and shipping fee. This warranty excludes all claims to any incidental or consequential loss to personal property such as camera equipment carried by our product, the implied warranties of merchantability and fitness for a particular purpose, and any other implied warranties.

Warranty Registration Form

For your protection, please complete the following form. By doing so, your product will be officially registered with ZTYLUS. The additional information will help us to provide better products and services to meet your needs.

By registering below, you will receive:
1. One year manufacturer's limited warranty on your purchased product.
2. You will get the latest updates on our new products.
3. Get special offers, promotions and loyalty discounts for our products.

* By entering your email address, you agree to receive emails from Ztylus and/or trusted third parties containing promotions and other special offers.

Warranty Registration Form

 

RETURNS

1. We accept return within 30 days starting from the date the item is delivered. All returned items must be in new condition, in their original box and must include all accessories. We can only refund the original purchase price. Shipping and handling fees are non-refundable. If all conditions are not met, we reserve the right to refuse the return or to charge a minimum 15% restocking fee.

2.Please contact our customer service support@thestingertools.com with your invoice and order number for return details before you ship back the product.
(Please note that customers are responsible for the return shipping fee).

3.We will NOT accept the return after 30 days starting from the date the item is delivered.

4.The refund will be issued in the same original purchase price. International customers refund value might change due to foreign fees and currency changed; check your bank for more information.

 

Disclaimer, Release, Assumption of Risk, Waiver of Liability and Indemnity Agreement

There are Federal, State and Local restrictions in some jurisdictions prohibiting the possession or use of weapons, even for self-defense. TheStingerTools.com, will NOT sell any products in violation thereof. It is the responsibility of you, the Buyer, not TheStingerTools.com, to understand the local, state, and federal laws of before placing an order. By placing an order, you, the Buyer, represent that you do not live in a location where our products are restricted from manufacture, sale, shipment, purchase, or possession.

If you, the Buyer, are unsure of your state’s laws and regulations pertaining to any product you want to order, you must consult local, state, and federal authorities to be certain you are not breaking any laws or regulations. The buyer expressly agrees to indemnify, hold harmless, and defend TheStingerTools.com for all claims and legal actions resulting directly or indirectly from the purchase, shipment, ownership, and use of the item in compliance or violation of federal, state, and local laws or regulations.

All products sold on TheStingerTools.com are for self-defense and training purposes only. We, under no circumstances, will sell to minors, or to anyone we feel may use our products for illegal purposes. We reserve the right to decline any order. By placing an order, you, the Buyer, represent that you are of legal age and that products purchased will be used only in a legal manner.

Under no circumstance is www.TheStingerTools.com liable for any loss, cost or damage, of any kind arising out of the use or inability to use, these products, or the suitability of use for any particular task. Owning and/or carrying a self-defense product is a large responsibility. If you are not sure whether you are qualified to carry a self-defense product, please do not buy our products until you receive proper training.

By ordering products from TheStingerTools.com, you, the Buyer, are certifying that you are at least 18 years of age or older and under no legal disability. You, the Buyer, are also certifying that the products ordered will be used only in a lawful manner and that you have read, understood and agreed to the terms posted here on this page. TheStingerTools.com is not responsible for any physical harm or damage from the use or misuse of self-defense products purchased from us. You, the Buyer, expressly agree to indemnify and hold harmless TheStingerTools.com for all claims resulting directly or indirectly from the purchase, ownership, and use of the item in compliance or violation of federal state and local laws or regulations. 

If paying by credit card you are authorizing TheStingerTools.com to charge your account the total shown on the order form including shipping costs and any related taxes.

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